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She then continued to compare it to my cable service and that whether or not I watch TV every single day I still am charged for that service. The rep confirmed that there had been zero activity on my account, but said that since I hadn't called to cancel it didn't matter that I had uninstalled the program. My husband notices $19.98 on our online banking from Kazaa that has been coming out since last May. I then unistalled the program that night. I explained that about a year ago I looked into a Kazaa account looking for a few songs and it was not what I wanted. I just got off the phone with a smart-ellic customer service rep that basically told me I was computer illiterate. I found this review very helpful because.This is exactly what happened to me. No legitimate company would be ok charging $200 for 5 downloads. They are not a good company and I will never, ever, ever, ever recommend them to anyone and if you're smart, you'll stay away. So basically I paid $200 to download maybe 5 songs. She basically told me that there was nothing they could do about that but that if I could show proof that the company should have canceled it that maybe I could get a credit back.
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I said no, that I wanted to cancel it because I never used it after the first night and that I was hoping to get at least some of that money back. I explained my situation to the customer service rep and her first response was to ask me if I wanted to lower it to the $9.99 subscription. I called into customer service to see what they could do.
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I never used the stupid service after the first night. I went back and checked my statements and sure enough they had been deducting $19.99 out of my account for the past 10 months. 10 months later I saw a charge on my credit card from this company. I didn't see anything so I thought I was good. I thought it was a little odd to cancel that way so I watched it for a couple of weeks to see if it charged my card. I couldn't really find a whole lot of the songs that I wanted so I emailed the company asking to cancel my subscription. I tried Kazaa out for a night because I thought it would be a good idea to get a bunch of music for a party.
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